Karmik
AuteliStudio
Support Karmik app
Help with the Karmik app, from the people who build it.
Questions, problems, or feedback about Karmik? The fastest way to reach us is email — include your iPhone model, the iOS version and a short description of what happened. We answer in English, Ukrainian, Russian and Spanish.
Email support@karmaknot.appCommon questions
Subscriptions are handled by Apple: open Settings → your name → Subscriptions on your iPhone, choose Karmik, and manage or cancel there. Deleting the App or your account does not cancel the subscription. Paid access normally continues through the period already paid for; Apple’s trial and refund terms can affect when access ends.
Restore Purchases in Karmik Settings refreshes eligible App Store subscriptions using the Apple Account that made the purchase. Previously credited scan packs and paid decisions remain associated with the original Karmik account. Restore does not recreate consumed credits or deleted readings, chats or other personal data. Contact us if a purchase is not recognized.
Karmik supports sign-in with Apple, Google, or email. Use an Apple, Google or email sign-in already linked to your Karmik account. For email, request a fresh one-time code from the sign-in screen. Guest use creates a server account, with its sign-in credential saved on the original device. While you can still access a guest account, link it to a sign-in method to regain access on another device. An unrelated sign-in does not recover that guest account, and access may be lost if its device credential is removed before you link it. Still stuck? Email support@karmaknot.app.
Payments are processed by Apple, so refunds are requested directly from Apple at reportaproblem.apple.com.
In the App, go to Settings → Account → Delete Account, including for a guest account. This removes the active account and its associated application records and starts removal of its local data. Separate security, purchase-protection and provider records may remain as explained in our Privacy Policy. Signing out is not deletion. Account deletion does not cancel Apple billing; cancel the subscription separately. Email us if you cannot access the in-app deletion control.
Check Settings → Notifications → Karmik on your iPhone and make sure notifications are allowed. Then confirm your reminders are enabled inside the App.
The free plan shows clearly labelled native ads on the Today screen; Pro and Elite subscriptions show no ads. To stop personalised ads, turn off tracking for Karmik in iOS Settings → Privacy & Security → Tracking — ads will still appear but will not be personalised. Where an advertising consent message applies in your region, you can change the choices you made in it from Settings → Privacy & permissions → Ads in the app. Details are in the Privacy Policy.
Email contact@autelillc.com with “Privacy request” in the subject line — we handle access, correction, and deletion requests as described in the Privacy Policy.